Returns Policy

'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the ShopHop website. Following situations may arise: 

  1.        Item was defective.
  2.        Item was damaged during the Shipping.
  3.        Products was / were missing.
  4.        Wrong item was sent. 

Return could also result in refund of money in most of the cases.

Points to be noted: 

  1.        We can always accept the return irrespective of the policy.
  2.        If there is any complication with a return request, Buyer can file a dispute by contacting Us. 

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. 

Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, the Seller shall process the return. The Buyer must return the shipment first, only after which he/she will receive the replacement. 

Upon acceptance of the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account. 

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

Category

Condition

Food & Perishable Items

Should be "New, Unopened & Un-spoilt"

Therapy & Personal Care Products

Should be "New & Unopened"

Art, Stationery & Educational Products

Should be "New & Unopened" and returned with original packaging

 

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money.

Shipping cost for returning the product shall be borne and incurred by Us. 

Replacement Policy 

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, defective item, item(s) missing, wrong item shipped and the like.

Points to be noted: 

  1.        Seller can always accept the return irrespective of the policy.
  2.        If Seller disagrees for a return request, Buyer can file a dispute by contacting Us. 

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us. Once the replacement request has been raised, the following steps shall be followed: 

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

  •          Shipping was damaged.
  •          Item was defective.
  •          Item spoilt on Arrival.
  •          Item(s) were missing.
  •          Wrong item sent.

2. Upon acceptance of the replacement request, Buyer shall be required to return the product to Us and only after return of the product, We shall be obliged to provide the replacement product to the Buyer. 

In case We don't have the product at all, We can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by the Us.

By Praveen Menezes