Shipping/Delivery Policy

Delivery charges 

Delivery charges are the amount payable for delivery of the item ordered. Delivery charge varies from item to item and location to location. Delivery charges are shown in your Cart while placing your order and will be automatically added to your total amount payable.

Delivery Processing

Order processing cut off time is 6 pm, Monday to Saturday. Which means any order placed prior to 6 pm shall be processed as on order for that day. Any order placed after 6 pm shall be processed the following day. 

Delivery Timeline (Outside Mumbai Orders)

Standard Overnight Delivery will have an average delivery time of 3 to 4 business days. However, this is subject to change based on a variety of factors such as availability of the product, holidays, delivery location etc. In such cases you shall be duly informed of the delay in shipping. Standard Over Land delivery is for products in excess of 2 kgs in weight and has an average delivery time of 7 to 8 business days. Please note that business days exclude public holidays and Sundays. 

If you wish to have the product delivered earlier please contact us regarding the same. Please note that in such cases there might be an additional delivery charge.

Delivery Timeline (Within Mumbai Orders)

Subject to the Delivery Processing mentioned above, orders can take anywhere between 48-72 hours. However, this is subject to change based on a variety of factors such as availability of the product, holidays, delivery location etc.

Hidden Costs (sales tax, octroi etc.) 

There are NO hidden costs when you make a purchase on ShopHop. Prices listed on the website are inclusive of all taxes. Delivery charges, when applicable, shall be directly added to your cart at the time of placing the order and will be clearly shown.

Unserviceable Areas 

If your area is unservicable for delivery or CoD we shall notify you of the same. Should the latter occur you can make a payment through PayU or cancel the order as per your convenience.

If you’re residing in a location that is unserviceable and still wish to purchase a product we can find alternative means to deliver it to you. Please contact us should you wish to avail of this option. In such cases the entire cost of delivery shall be borne by you. Details of the cost, estimated delivery time, etc. shall be provided to you accordingly.

Cash on Delivery (CoD)

CoD service is the option of paying the price of your order at the time of delivery of the product. 

Availability of the CoD service is limited and not available in all areas. It depends upon our logistic partners. You can enter you ZIP/Postal code to check if this service is available in your area.

If it is unavailable you shall have to use alternate modes of payment (eg: PayU, etc.) in order to place an order.

Availability of Products 

Product availability depends on various factors. Each product shall be shown under any one of the following statuses – 

  •          In Stock - It means that the product is currently in stock with our Vendor and can be dispatched within 1-2 business days.
  •          Out of Stock – It means that such product is out of stock. Vendors usually take longer to get fresh stock of such products.

Cancellation

Orders can be cancelled at any time prior to the order being dispatched afterwhich it shall not be liable for cancellation/return if the aformentioned criteria are met.

Returns 

Please refer to our Returns Policy.

Internationally Delivery

We usually don’t deliver orders outside India but if the need is dire then we can arrange for the same. Cost of delivery is to be borne entirely by the customer in such cases. Please contact us for further details.

By Praveen Menezes